We aim to process and post your order within 1-3 working days.
We ship worldwide using Royal Mail.
We offer three flat rate shipping services:
UK - £2.95
Europe - £7.00
Rest of the World - £12.00
For added peace of mind, we also offer an option to upgrade to a Signed service for UK parcels (this doesn’t track but provides proof of delivery) and a Tracked and Signed service for International.
When will i get my order?
UK Orders via Royal Mail take 2-3 working days.
Europe orders via Royal Mail 3-5 working days.
Rest of the World 7-15 working days.
*Note these are approximate guidelines from Royal Mail and may vary according to country.
Need in a hurry?
Please get in touch if you have specific shipping requirements and we will do our best to accommodate!
International customs and quarantine
Retold does not take responsibility for any deliveries subject to customs charges / sales tax or any quarantine checks which may be in place in certain countries. Please check with your local authority before committing to purchase.
Lost / missing parcels.
Retold does not take responsibility for any deliveries that do not arrive and become lost or missing. Retold can provide proof of postage if requested however this cannot be used as tracking identification. Unless upgraded all services are STANDARD and therefore your order cannot be tracked. It is at your own risk if you select this service both for UK and International post.
Due to the nature of pre-loved / vintage, some items may contain minor flaws and show signs of wear. All items are sold as seen and I am always able to provide further measurements and photos if requested.
Retold Vintage does not offer refunds but will exchange an item within 7 days of you receiving the item.
Exchanges must be to the same original item value, no less. If a higher value you will be required to pay the difference. You will be responsible for covering any return shipping costs.
If you have any queries regarding your purchase email firstname.lastname@example.org and I will be happy to help.